House fire
Insurers had asked the homeowners to start clearing up and make a contents list. Once appointed, we moved the family to a hotel while our teams reinstated the property. They were delighted with the results.
Home insurance claims
Home insurance claims handled for you
After a fire, flood, leak or break-in at your home, we take the insurance claim off your hands and work to get you back home as quickly as possible.
- Free assessmentNo obligation, no upfront cost
- No win, no feeWe don't get paid until you do
- Your own loss assessorFrom first call to final settlement
Independent loss assessors
Support when it matters most
Much like any major incident at your home, the aftermath of a theft or any kind of damage can have a significant emotional impact on you and your family. Coupled with the stress of dealing with an insurance claim, it's a lot to cope with.
That's why so many homeowners and landlords turn to us. Our loss assessors are experts in handling all property claims, and every client is assigned a dedicated loss assessor who runs the claim smoothly and efficiently.
Your insurer's loss adjuster assesses the claim for the insurer. We work only for you, making sure the full extent of the damage to your buildings and contents is identified and that you receive everything you're entitled to.
How we help
What we do for homeowners
Emergency help
We secure your home and organise urgent works.
Alternative accommodation
Somewhere to stay while your home is put right, where your policy covers it.
Buildings and contents
We identify the full extent of the damage to both.
Drying and sanitising
Thorough drying so damp and dry rot don't follow.
Negotiation
We negotiate your settlement with the insurer and its adjuster.
Repairs overseen
We appoint and supervise surveyors and contractors.
Need help right now? Practical guides in our advice centre.
Your claim
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Home insurance claims we handle
Whatever has happened at your home, we can help. These are the claims we handle most often.
- Fire and smoke damageFrom kitchen fires to serious house fires, including smoke, soot and firefighting water damage.
- FloodDamage from rivers, surface water and heavy rain.
- Escape of waterBurst pipes, leaking appliances and water ingress.
- Storm damageDamage to roofs, walls and contents from high winds and heavy rain.
- Theft and burglaryStolen belongings and damage caused by a break-in.
- Subsidence and impactGround movement, and damage from vehicles or falling objects.
Recent cases
How we've helped clients
FAQs
See all FAQs
Common questions
Do I need a loss assessor if my insurer is dealing with the claim?
Your insurer appoints a loss adjuster to assess the claim on its behalf, not yours. A loss assessor gives you your own expert representation, so you're on an equal footing and nothing you're entitled to is missed.
Will I have to move out while repairs are done?
If your home can't be lived in, many policies cover alternative accommodation. We check your cover and arrange somewhere suitable for you and your family.
What if I'm underinsured?
Underinsurance can reduce your settlement, sometimes severely. It's more common than people think. If you're worried about it, speak to us as soon as possible.
How much does it cost?
Your first consultation is free and there's no obligation. We work on a no win, no fee basis, so we don't get paid until you do.
Related claims
All claims we handle
Other ways we can help
Get your first consultation free
Talk to an experienced loss assessor about your claim. No win, no fee.
Lines open Monday to Friday, 9am to 5pm.